Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. Market Dynamics Analysis and Trends
5.1. Market Dynamics
5.1.1. Market Drivers
5.1.2. Market Restraints
5.1.3. Market Opportunities
5.2. Porter’s Five Forces Analysis
5.2.1. Bargaining power of suppliers
5.2.2. Bargaining power of buyers
5.2.3. Threat of substitute
5.2.4. Threat of new entrants
5.2.5. Degree of competition
Chapter 6. Competitive Landscape
6.1.1. Company Market Share/Positioning Analysis
6.1.2. Key Strategies Adopted by Players
6.1.3. Vendor Landscape
6.1.3.1. List of Suppliers
6.1.3.2. List of Buyers
Chapter 7. Global BFSI Contact Center Analytics Market, By Solution
7.1. BFSI Contact Center Analytics Market, by Solution, 2021-2030
7.1.1. Cross-channel Analytics
7.1.1.1. Market Revenue and Forecast (2017-2030)
7.1.2. Performance Analytics
7.1.2.1. Market Revenue and Forecast (2017-2030)
7.1.3. Predictive Analytics
7.1.3.1. Market Revenue and Forecast (2017-2030)
7.1.4. Speech Analytics
7.1.4.1. Market Revenue and Forecast (2017-2030)
7.1.5. Text Analytics
7.1.5.1. Market Revenue and Forecast (2017-2030)
Chapter 8. Global BFSI Contact Center Analytics Market, By Service
8.1. BFSI Contact Center Analytics Market, by Service, 2021-2030
8.1.1. Integration & Deployment
8.1.1.1. Market Revenue and Forecast (2017-2030)
8.1.2. Support & Maintenance
8.1.2.1. Market Revenue and Forecast (2017-2030)
8.1.3. Training & Consulting
8.1.3.1. Market Revenue and Forecast (2017-2030)
8.1.4. Managed Services
8.1.4.1. Market Revenue and Forecast (2017-2030)
Chapter 9. Global BFSI Contact Center Analytics Market, By Deployment
9.1. BFSI Contact Center Analytics Market, by Deployment, 2021-2030
9.1.1. Hosted
9.1.1.1. Market Revenue and Forecast (2017-2030)
9.1.2. On-premise
9.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 10. Global BFSI Contact Center Analytics Market, By Enterprise Size
10.1. BFSI Contact Center Analytics Market, by Enterprise Size, 2021-2030
10.1.1. Large Enterprises
10.1.1.1. Market Revenue and Forecast (2017-2030)
10.1.2. Small & Medium Enterprises
10.1.2.1. Market Revenue and Forecast (2017-2030)
Chapter 11. Global BFSI Contact Center Analytics Market, By Application
11.1. BFSI Contact Center Analytics Market, by Application, 2021-2030
11.1.1. Automatic Call Distributor
11.1.1.1. Market Revenue and Forecast (2017-2030)
11.1.2. Customer Experience Management
11.1.2.1. Market Revenue and Forecast (2017-2030)
11.1.3. Log Management
11.1.3.1. Market Revenue and Forecast (2017-2030)
11.1.4. Real-time Monitoring & Reporting
11.1.4.1. Market Revenue and Forecast (2017-2030)
11.1.5. Risk & Compliance Management
11.1.5.1. Market Revenue and Forecast (2017-2030)
11.1.6. Workforce Optimization
11.1.6.1. Market Revenue and Forecast (2017-2030)
11.1.7. Others
11.1.7.1. Market Revenue and Forecast (2017-2030)
Chapter 12. Global BFSI Contact Center Analytics Market, By Vertical
12.1. BFSI Contact Center Analytics Market, by Vertical, 2021-2030
12.1.1. Banking
12.1.1.1. Market Revenue and Forecast (2017-2030)
12.1.2. Brokerage
12.1.2.1. Market Revenue and Forecast (2017-2030)
12.1.3. Credit Union
12.1.3.1. Market Revenue and Forecast (2017-2030)
12.1.4. Financial Institution
12.1.4.1. Market Revenue and Forecast (2017-2030)
12.1.5. Insurance
12.1.5.1. Market Revenue and Forecast (2017-2030)
Chapter 13. Global BFSI Contact Center Analytics Market, Regional Estimates and Trend Forecast
13.1. North America
13.1.1. Market Revenue and Forecast, by Solution (2017-2030)
13.1.2. Market Revenue and Forecast, by Service (2017-2030)
13.1.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.1.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.1.5. Market Revenue and Forecast, by Application (2017-2030)
13.1.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.1.7. U.S.
13.1.7.1. Market Revenue and Forecast, by Solution (2017-2030)
13.1.7.2. Market Revenue and Forecast, by Service (2017-2030)
13.1.7.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.1.7.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.1.7.5. Market Revenue and Forecast, by Application (2017-2030)
13.1.7.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.1.8. Rest of North America
13.1.8.1. Market Revenue and Forecast, by Solution (2017-2030)
13.1.8.2. Market Revenue and Forecast, by Service (2017-2030)
13.1.8.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.1.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.1.8.5. Market Revenue and Forecast, by Application (2017-2030)
13.1.8.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.2. Europe
13.2.1. Market Revenue and Forecast, by Solution (2017-2030)
13.2.2. Market Revenue and Forecast, by Service (2017-2030)
13.2.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.2.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.2.5. Market Revenue and Forecast, by Application (2017-2030)
13.2.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.2.7. UK
13.2.7.1. Market Revenue and Forecast, by Solution (2017-2030)
13.2.7.2. Market Revenue and Forecast, by Service (2017-2030)
13.2.7.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.2.7.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.2.7.5. Market Revenue and Forecast, by Application (2017-2030)
13.2.7.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.2.8. Germany
13.2.8.1. Market Revenue and Forecast, by Solution (2017-2030)
13.2.8.2. Market Revenue and Forecast, by Service (2017-2030)
13.2.8.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.2.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.2.8.5. Market Revenue and Forecast, by Application (2017-2030)
13.2.8.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.2.9. France
13.2.9.1. Market Revenue and Forecast, by Solution (2017-2030)
13.2.9.2. Market Revenue and Forecast, by Service (2017-2030)
13.2.9.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.2.9.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.2.9.5. Market Revenue and Forecast, by Application (2017-2030)
13.2.9.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.2.10. Rest of Europe
13.2.10.1. Market Revenue and Forecast, by Solution (2017-2030)
13.2.10.2. Market Revenue and Forecast, by Service (2017-2030)
13.2.10.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.2.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.2.10.5. Market Revenue and Forecast, by Application (2017-2030)
13.2.10.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.3. APAC
13.3.1. Market Revenue and Forecast, by Solution (2017-2030)
13.3.2. Market Revenue and Forecast, by Service (2017-2030)
13.3.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.3.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.3.5. Market Revenue and Forecast, by Application (2017-2030)
13.3.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.3.7. India
13.3.7.1. Market Revenue and Forecast, by Solution (2017-2030)
13.3.7.2. Market Revenue and Forecast, by Service (2017-2030)
13.3.7.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.3.7.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.3.7.5. Market Revenue and Forecast, by Application (2017-2030)
13.3.7.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.3.8. China
13.3.8.1. Market Revenue and Forecast, by Solution (2017-2030)
13.3.8.2. Market Revenue and Forecast, by Service (2017-2030)
13.3.8.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.3.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.3.8.5. Market Revenue and Forecast, by Application (2017-2030)
13.3.8.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.3.9. Japan
13.3.9.1. Market Revenue and Forecast, by Solution (2017-2030)
13.3.9.2. Market Revenue and Forecast, by Service (2017-2030)
13.3.9.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.3.9.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.3.9.5. Market Revenue and Forecast, by Application (2017-2030)
13.3.9.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.3.10. Rest of APAC
13.3.10.1. Market Revenue and Forecast, by Solution (2017-2030)
13.3.10.2. Market Revenue and Forecast, by Service (2017-2030)
13.3.10.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.3.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.3.10.5. Market Revenue and Forecast, by Application (2017-2030)
13.3.10.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.4. MEA
13.4.1. Market Revenue and Forecast, by Solution (2017-2030)
13.4.2. Market Revenue and Forecast, by Service (2017-2030)
13.4.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.4.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.4.5. Market Revenue and Forecast, by Application (2017-2030)
13.4.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.4.7. GCC
13.4.7.1. Market Revenue and Forecast, by Solution (2017-2030)
13.4.7.2. Market Revenue and Forecast, by Service (2017-2030)
13.4.7.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.4.7.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.4.7.5. Market Revenue and Forecast, by Application (2017-2030)
13.4.7.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.4.8. North Africa
13.4.8.1. Market Revenue and Forecast, by Solution (2017-2030)
13.4.8.2. Market Revenue and Forecast, by Service (2017-2030)
13.4.8.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.4.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.4.8.5. Market Revenue and Forecast, by Application (2017-2030)
13.4.8.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.4.9. South Africa
13.4.9.1. Market Revenue and Forecast, by Solution (2017-2030)
13.4.9.2. Market Revenue and Forecast, by Service (2017-2030)
13.4.9.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.4.9.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.4.9.5. Market Revenue and Forecast, by Application (2017-2030)
13.4.9.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.4.10. Rest of MEA
13.4.10.1. Market Revenue and Forecast, by Solution (2017-2030)
13.4.10.2. Market Revenue and Forecast, by Service (2017-2030)
13.4.10.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.4.10.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.4.10.5. Market Revenue and Forecast, by Application (2017-2030)
13.4.10.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.5. Latin America
13.5.1. Market Revenue and Forecast, by Solution (2017-2030)
13.5.2. Market Revenue and Forecast, by Service (2017-2030)
13.5.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.5.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.5.5. Market Revenue and Forecast, by Application (2017-2030)
13.5.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.5.7. Brazil
13.5.7.1. Market Revenue and Forecast, by Solution (2017-2030)
13.5.7.2. Market Revenue and Forecast, by Service (2017-2030)
13.5.7.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.5.7.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.5.7.5. Market Revenue and Forecast, by Application (2017-2030)
13.5.7.6. Market Revenue and Forecast, by Vertical (2017-2030)
13.5.8. Rest of LATAM
13.5.8.1. Market Revenue and Forecast, by Solution (2017-2030)
13.5.8.2. Market Revenue and Forecast, by Service (2017-2030)
13.5.8.3. Market Revenue and Forecast, by Deployment (2017-2030)
13.5.8.4. Market Revenue and Forecast, by Enterprise Size (2017-2030)
13.5.8.5. Market Revenue and Forecast, by Application (2017-2030)
13.5.8.6. Market Revenue and Forecast, by Vertical (2017-2030)
Chapter 14. Company Profiles
14.1. 8x8, Inc.
14.1.1. Company Overview
14.1.2. Product Offerings
14.1.3. Financial Performance
14.1.4. Recent Initiatives
14.2. CallMiner
14.2.1. Company Overview
14.2.2. Product Offerings
14.2.3. Financial Performance
14.2.4. Recent Initiatives
14.3. Genesys
14.3.1. Company Overview
14.3.2. Product Offerings
14.3.3. Financial Performance
14.3.4. Recent Initiatives
14.4. Five9, Inc.
14.4.1. Company Overview
14.4.2. Product Offerings
14.4.3. Financial Performance
14.4.4. Recent Initiatives
14.5. Cisco Systems, Inc.
14.5.1. Company Overview
14.5.2. Product Offerings
14.5.3. Financial Performance
14.5.4. Recent Initiatives
14.6. Mitel Networks Corp
14.6.1. Company Overview
14.6.2. Product Offerings
14.6.3. Financial Performance
14.6.4. Recent Initiatives
14.7. Oracle Corporation
14.7.1. Company Overview
14.7.2. Product Offerings
14.7.3. Financial Performance
14.7.4. Recent Initiatives
14.8. NICE LTD
14.8.1. Company Overview
14.8.2. Product Offerings
14.8.3. Financial Performance
14.8.4. Recent Initiatives
14.9. SAP SE
14.9.1. Company Overview
14.9.2. Product Offerings
14.9.3. Financial Performance
14.9.4. Recent Initiatives
14.10. Stratifyd
14.10.1. Company Overview
14.10.2. Product Offerings
14.10.3. Financial Performance
14.10.4. Recent Initiatives
Chapter 15. Research Methodology
15.1. Primary Research
15.2. Secondary Research
15.3. Assumptions
Chapter 16. Appendix
16.1. About Us
16.2. Glossary of Terms