The global Business Process Outsourcing market size is expected to be worth around US$ 405.8 billion by 2028, according to a new report by Vision Research Reports.
The global Business Process Outsourcing market size was valued at US$ 221.7 billion in 2020 and is anticipated to grow at a CAGR of 8.01% during forecast period 2021 to 2028.
The major factor encouraging companies to outsource their business activities is cost saving. However, enhanced operational efficiency, improved customer service, innovation, and flexibility are some other factors that will bolster market growth over the forecast period.
The outsourcing of business activities enables companies to focus on their core competencies and enhance their business activities, thereby reducing operational costs. Thus, the essential need to reduce operational costs is a key factor that is anticipated to drive the growth of the market over the forecast period. Furthermore, numerous companies are considering outsourcing as a solution to meet their back-office requirements owing to benefits such as increased productivity and workload management.
The service segment has been further segmented into finance and accounting, human resources, knowledge process outsourcing, procurement and supply chain, customer services, and others. The others segment includes legal and tax, logistics, and training. The customer services segment held the largest market share of over 30.0% in 2019 and is predicted to register the highest growth rate over the forecast period. The customer service BPOs are specialized in handling customer queries that are generated through chat, email, social media, phones, and other channels.
The growing establishment of service centers that require online and offline technical support is fueling the growth of the customer service segment. Furthermore, the finance and accounting segment is expected to grow at a significant rate over the forecast period owing to the increasing presence of banking facilities and stringent regulatory requirements in the banking sector resulting in the requirement of outsourcing services. The finance and accounting services include internal audit, capital budgeting, general accounting, treasury risk and management, and tax services.
The BPO industry offers its service across various end-use industries such as BFSI, healthcare, manufacturing, IT and telecommunications, retail, and others. The others segment includes travel and transportation, government, education, construction, and utilities. The BFSI segment secured a market share exceeding 30.0% of the global business process outsourcing market in 2019 and is anticipated to grow at the highest rate from 2019 to 2027. Customer focus on services such as service expediency, real-time interactions, and faster complaint resolution has resulted in BFSI companies outsourcing customer service activities.
The European market for business process outsourcing accounted for more than 26.01% of the global market share in 2019. The regional market growth is accredited to the provision of flexibility and customization of the service offerings in order to better meet individual needs coupled with rising demand for cloud computing technology. Additionally, the availability of a skilled workforce coupled with the quality of service and operational efficiency are the major factors that are driving the companies to outsource their business processes to the European countries.
The Latin American market for business process outsourcing is projected to witness a CAGR exceeding 6.0% over the forecast period. The regional market growth is ascribable to the rising growth of the manufacturing and Consumer Packaged Goods (CPG) industries in this region. Additionally, increasing support from the Latin American government towards the promotion of English language learning programs in order to gain attraction from global service providers in several Latin American countries is also anticipated to propel market growth.
Accenture, Infosys Limited, HCL, Wipro, Capgemini, and Amdocs.
Finance & Accounting
Knowledge Process Outsourcing
Procurement & Supply Chain
Banking, Financial Services, and Insurance (BFSI)
IT & Telecommunication
Middle East & Africa
The Business Process Outsourcing market research report covers definition, classification, product classification, product application, development trend, product technology, competitive landscape, industrial chain structure, industry overview, national policy and planning analysis of the industry, the latest dynamic analysis, etc., and also includes major. The study includes drivers and restraints of the global market. It covers the impact of these drivers and restraints on the demand during the forecast period. The report also highlights opportunities in the market at the global level.
The report provides size (in terms of volume and value) of Business Process Outsourcing market for the base year 2020 and the forecast between 2021 and 2028. Market numbers have been estimated based on form and application. Market size and forecast for each application segment have been provided for the global and regional market.
This report focuses on the global Business Process Outsourcing market status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Business Process Outsourcing market development in United States, Europe and China.
It is pertinent to consider that in a volatile global economy, we haven’t just conducted Business Process Outsourcing market forecasts in terms of CAGR, but also studied the market based on key parameters, including Year-on-Year (Y-o-Y) growth, to comprehend the certainty of the market and to find and present the lucrative opportunities in market.
In terms of production side, this report researches the Business Process Outsourcing capacity, production, value, ex-factory price, growth rate, market share for major manufacturers, regions (or countries) and type.
In terms of consumption side, this report focuses on the consumption of Business Process Outsourcing by regions (countries) and application.
Buyers of the report will have access to verified market figures, including global market size in terms of revenue and volume. As part of production analysis, the authors of the report have provided reliable estimations and calculations for global revenue and volume by Type segment of the global Business Process Outsourcing market. These figures have been provided in terms of both revenue and volume for the period 2017 to 2028. Additionally, the report provides accurate figures for production by region in terms of revenue as well as volume for the same period. The report also includes production capacity statistics for the same period.
With regard to production bases and technologies, the research in this report covers the production time, base distribution, technical parameters, research and development trends, technology sources, and sources of raw materials of major Business Process Outsourcing market companies.
Regarding the analysis of the industry chain, the research of this report covers the raw materials and equipment of Business Process Outsourcing market upstream, downstream customers, marketing channels, industry development trends and investment strategy recommendations. The more specific analysis also includes the main application areas of market and consumption, major regions and Consumption, major Chinese producers, distributors, raw material suppliers, equipment providers and their contact information, industry chain relationship analysis.
The research in this report also includes product parameters, production process, cost structure, and data information classified by region, technology and application. Finally, the paper model new project SWOT analysis and investment feasibility study of the case model.
Overall, this is an in-depth research report specifically for the Business Process Outsourcing industry. The research center uses an objective and fair way to conduct an in-depth analysis of the development trend of the industry, providing support and evidence for customer competition analysis, development planning, and investment decision-making. In the course of operation, the project has received support and assistance from technicians and marketing personnel in various links of the industry chain.
The Business Process Outsourcing market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies’ focus related to Business Process Outsourcing market.
Prominent players in the market are predicted to face tough competition from the new entrants. However, some of the key players are targeting to acquire the startup companies in order to maintain their dominance in the global market. For a detailed analysis of key companies, their strengths, weaknesses, threats, and opportunities are measured in the report by using industry-standard tools such as the SWOT analysis. Regional coverage of key companies is covered in the report to measure their dominance. Key manufacturers of Business Process Outsourcing market are focusing on introducing new products to meet the needs of the patrons. The feasibility of new products is also measured by using industry-standard tools.
Key companies are increasing their investments in research and development activities for the discovery of new products. There has also been a rise in the government funding for the introduction of new Business Process Outsourcing market. These factors have benefited the growth of the global market for Business Process Outsourcing. Going forward, key companies are predicted to benefit from the new product launches and the adoption of technological advancements. Technical advancements have benefited many industries and the global industry is not an exception.
New product launches and the expansion of already existing business are predicted to benefit the key players in maintaining their dominance in the global market for Business Process Outsourcing. The global market is segmented on the basis of region, application, en-users and product type. Based on region, the market is divided into North America, Europe, Asia-Pacific, Latin America and Middle East and Africa (MEA).
In this study, the years considered to estimate the market size of Business Process Outsourcing are as follows:
Reasons to Purchase this Report:
- Market segmentation analysis including qualitative and quantitative research incorporating the impact of economic and policy aspects
- Regional and country level analysis integrating the demand and supply forces that are influencing the growth of the market.
- Market value USD Million and volume Units Million data for each segment and sub-segment
- Competitive landscape involving the market share of major players, along with the new projects and strategies adopted by players in the past five years
- Comprehensive company profiles covering the product offerings, key financial information, recent developments, SWOT analysis, and strategies employed by the major market players
In-depth interviews and discussions were conducted with several key market participants and opinion leaders to compile the research report.
This research study involved the extensive usage of both primary and secondary data sources. The research process involved the study of various factors affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry, and market risks, opportunities, market barriers and challenges. The following illustrative figure shows the market research methodology applied in this report.
Market Size Estimation
Top-down and bottom-up approaches are used to estimate and validate the global market size for company, regional division, product type and application (end users).
The market estimations in this report are based on the selling price (excluding any discounts provided by the manufacturer, distributor, wholesaler or traders). Market share analysis, assigned to each of the segments and regions are achieved through product utilization rate and average selling price.
Major manufacturers & their revenues, percentage splits, market shares, growth rates and breakdowns of the product markets are determined through secondary sources and verified through the primary sources.
All possible factors that influence the markets included in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. The market size for top-level markets and sub-segments is normalized, and the effect of inflation, economic downturns, and regulatory & policy changes or others factors are accounted for in the market forecast. This data is combined and added with detailed inputs and analysis from Vision Research Reports and presented in this report.
Market Breakdown and Data Triangulation
After complete market engineering with calculations for market statistics; market size estimations; market forecasting; market breakdown; and data triangulation. Extensive primary research was conducted to gather information and verify and validate the critical numbers arrived at. In the complete market engineering process, both top-down and bottom-up approaches were extensively used, along with several data triangulation methods, to perform market estimation and market forecasting for the overall market segments and sub-segments listed in this report.
Secondary Sources occupies approximately 25% of data sources, such as press releases, annual reports, Non-Profit organizations, industry associations, governmental agencies and customs data, and so on. This research study includes secondary sources; directories; databases such as Bloomberg Business, Wind Info, Hoovers, Factiva (Dow Jones & Company), TRADING ECONOMICS, and avention; Investing News Network; statista; Federal Reserve Economic Data; annual reports; investor presentations; and SEC filings of companies.
In the primary research process, various sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side include product manufacturers (and their competitors), opinion leaders, industry experts, research institutions, distributors, dealer and traders, as well as the raw materials suppliers and producers, etc.
The primary sources from the demand side include industry experts such as business leaders, marketing and sales directors, technology and innovation directors, supply chain executive, end users (product buyers), and related key executives from various key companies and organizations operating in the global market.
The study objectives of this report are:
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