Conversational Systems Market Size, Share, Trends, Growth, Production, Consumption, Revenue, Company Analysis and Forecast 2021-2028

Published Date : Dec 2020 | No. of Pages : 250 Pages | Category : ICT

The global Conversational Systems market size is expected to be worth around US$ 37.15 billion by 2028, according to a new report by Vision Research Reports.

The global Conversational Systems market size was valued at US$ 5.95 billion in 2020 and is anticipated to grow at a CAGR of 26.4% during forecast period 2021 to 2028.

Growth Factors

Increasing developments in IoT coupled with increased system-to-system communications is expected to propel the market growth. Conversational systems are widely used by businesses to automate and reduce workflows through the context-aware intelligence systems.

Continued advancements in the field of voice-driven assistants, text-based chatbots coupled with integration of Artificial Intelligence (AI) into conversational systems are expected to propel the market growth. Rapid proliferation of messaging platform is expected to create growth opportunities in the forthcoming years. Furthermore, businesses are focusing on integrating Machine-to-Machine (M2M) communication feature into its systems to offer personalized or tailored customer experience through direct contact.

Increasing advances in Natural Language Processing (NLP), AI, and automation has enabled businesses to design cost-efficient digital experiences in the form of conversational solutions. Digital and telecommunication technologies are widely integrated into these solutions to offer programmatic and intelligent conversational experience to the customers. These solutions also effectively respond to the customer by analyzing human agent responses.

The outbreak of COVID 19 is anticipated to favorably impact the growth of the market for conversational systems. The AI-powered systems are anticipated to improve various aspects of businesses, such as online customer experience and brand reputation. These AI-powered platforms offer real-time support to customers, respond with solutions and suitable products, suggest personalized discounts and offers, and minimize customer complaints and abandonment rate.

Report Highlights

The services segment is anticipated to register the highest growth over the forecast period. With changing times, customers are expecting quality service anywhere, anytime, on the channel of their preference, and in the language of their choice. Businesses are widely adopting conversational services in order to provide immediate support to their customers and offer improved quality of customer service. Increasing demand for customer services across the globe is anticipated to propel the adoption over the forecast period.

The voice assisted segment is anticipated to register the highest growth over the forecast period. The voice assisted conversational systems are widely used by businesses to identify words or phrases in user spoken languages and then convert that data into a machine-readable format. These AI-enabled voice assisted systems are widely used in various applications, such as sales support, product marketing, and customer service applications. Powerful turning tools, custom voices, and multi-language capabilities are allowing vendors in improving their voice assisted conversational systems’ productivity, thereby creating growth opportunities for the segment over the forecast period.

The branding and advertisement segment is anticipated to register the highest growth over the forecast period. Businesses are leveraging the conversational systems platform to generate awareness and post ads about the latest and forthcoming products through this digital channel. Furthermore, these systems can also be used by businesses for up-selling and cross-selling purposes leading to a drop in the operational cost. Businesses are widely adopting AI-based conversational systems to deliver an initial set of product information to the customers and identify their interest level.

The retail and e-commerce segment is anticipated to register the highest growth over the forecast period. Retail and e-commerce industry is adopting conversational systems as they held enable live chat support at the point of sale and drive customer purchase decisions with related recommendations. It also replicates in-store assistance on various digital channels, with a multilingual voice assistant. Furthermore, it helps retail and e-commerce businesses in saving customer support costs by automating common user queries to an advanced live agent system.

Asia Pacific is expected to emerge as the fastest-growing regional market over the forecast period. The growth can be attributed to the increasing technology adoption rate in emerging economies, such as China and India. Increasing demand for smartphones in the region is expected to create growth opportunities for the regional market. Numerous small and medium enterprises in the region have started integrating conversational systems in their business operations to effectively engage customers and help businesses generate more leads.

Key Players

  • Amazon Web Services, Inc.

  • Artificial Solutions

  • Baidu, Inc.

  • Conversica, Inc.

  • Google LLC

  • IBM Corporation

  • Microsoft Corporation

  • Nuance Communications, Inc.

  • Oracle Corporation

  • SAP SE

Market Segmentation

  • Component Outlook 

    • Compute Platforms

    • Solutions

    • Services

  • Type Outlook 

    • Text Assistant

    • Voice Assisted

    • Others

  • Application Outlook 

    • Branding & Advertisement

    • Customer Support & Personal Assistant

    • Data Privacy & Compliance

    • Others

  • End-use Outlook 

    • BFSI

    • Healthcare & Life Sciences

    • Media & Entertainment

    • Retail & E-commerce

    • Telecommunication

    • Travel & Hospitality

    • Others

  • Regional Outlook

    • North America

      • U.S.

      • Canada

    • Europe

      • Germany

      • U.K.

    • Asia Pacific

      • China

      • India

      • Japan

    • Latin America

      • Brazil

    • Middle East & Africa

The Conversational Systems market research report covers definition, classification, product classification, product application, development trend, product technology, competitive landscape, industrial chain structure, industry overview, national policy and planning analysis of the industry, the latest dynamic analysis, etc., and also includes major. The study includes drivers and restraints of the global market. It covers the impact of these drivers and restraints on the demand during the forecast period. The report also highlights opportunities in the market at the global level.

The report provides size (in terms of volume and value) of Conversational Systems market for the base year 2020 and the forecast between 2021 and 2028. Market numbers have been estimated based on form and application. Market size and forecast for each application segment have been provided for the global and regional market.

This report focuses on the global Conversational Systems market status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Conversational Systems market development in United States, Europe and China.

It is pertinent to consider that in a volatile global economy, we haven’t just conducted Conversational Systems market forecasts in terms of CAGR, but also studied the market based on key parameters, including Year-on-Year (Y-o-Y) growth, to comprehend the certainty of the market and to find and present the lucrative opportunities in market.

In terms of production side, this report researches the Conversational Systems capacity, production, value, ex-factory price, growth rate, market share for major manufacturers, regions (or countries) and type.

In terms of consumption side, this report focuses on the consumption of Conversational Systems by regions (countries) and application.

Buyers of the report will have access to verified market figures, including global market size in terms of revenue and volume. As part of production analysis, the authors of the report have provided reliable estimations and calculations for global revenue and volume by Type segment of the global Conversational Systems market. These figures have been provided in terms of both revenue and volume for the period 2017 to 2028. Additionally, the report provides accurate figures for production by region in terms of revenue as well as volume for the same period. The report also includes production capacity statistics for the same period.

With regard to production bases and technologies, the research in this report covers the production time, base distribution, technical parameters, research and development trends, technology sources, and sources of raw materials of major Conversational Systems market companies.

Regarding the analysis of the industry chain, the research of this report covers the raw materials and equipment of Conversational Systems market upstream, downstream customers, marketing channels, industry development trends and investment strategy recommendations. The more specific analysis also includes the main application areas of market and consumption, major regions and Consumption, major Chinese producers, distributors, raw material suppliers, equipment providers and their contact information, industry chain relationship analysis.

The research in this report also includes product parameters, production process, cost structure, and data information classified by region, technology and application. Finally, the paper model new project SWOT analysis and investment feasibility study of the case model.

Overall, this is an in-depth research report specifically for the Conversational Systems industry. The research center uses an objective and fair way to conduct an in-depth analysis of the development trend of the industry, providing support and evidence for customer competition analysis, development planning, and investment decision-making. In the course of operation, the project has received support and assistance from technicians and marketing personnel in various links of the industry chain.

The Conversational Systems market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies’ focus related to Conversational Systems market.

Prominent players in the market are predicted to face tough competition from the new entrants. However, some of the key players are targeting to acquire the startup companies in order to maintain their dominance in the global market. For a detailed analysis of key companies, their strengths, weaknesses, threats, and opportunities are measured in the report by using industry-standard tools such as the SWOT analysis. Regional coverage of key companies is covered in the report to measure their dominance. Key manufacturers of Conversational Systems market are focusing on introducing new products to meet the needs of the patrons. The feasibility of new products is also measured by using industry-standard tools.

Key companies are increasing their investments in research and development activities for the discovery of new products. There has also been a rise in the government funding for the introduction of new Conversational Systems market. These factors have benefited the growth of the global market for Conversational Systems. Going forward, key companies are predicted to benefit from the new product launches and the adoption of technological advancements. Technical advancements have benefited many industries and the global industry is not an exception.

New product launches and the expansion of already existing business are predicted to benefit the key players in maintaining their dominance in the global market for Conversational Systems. The global market is segmented on the basis of region, application, en-users and product type. Based on region, the market is divided into North America, Europe, Asia-Pacific, Latin America and Middle East and Africa (MEA).

In this study, the years considered to estimate the market size of Conversational Systems are as follows:

  • Historic Year: 2017-2020
  • Base Year: 2020
  • Forecast Year 2021 to 2028

Reasons to Purchase this Report:

- Market segmentation analysis including qualitative and quantitative research incorporating the impact of economic and policy aspects
- Regional and country level analysis integrating the demand and supply forces that are influencing the growth of the market.
- Market value USD Million and volume Units Million data for each segment and sub-segment
- Competitive landscape involving the market share of major players, along with the new projects and strategies adopted by players in the past five years
- Comprehensive company profiles covering the product offerings, key financial information, recent developments, SWOT analysis, and strategies employed by the major market players

Research Methodology:

In-depth interviews and discussions were conducted with several key market participants and opinion leaders to compile the research report.

This research study involved the extensive usage of both primary and secondary data sources. The research process involved the study of various factors affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry, and market risks, opportunities, market barriers and challenges. The following illustrative figure shows the market research methodology applied in this report.

Market Size Estimation

Top-down and bottom-up approaches are used to estimate and validate the global market size for company, regional division, product type and application (end users).

The market estimations in this report are based on the selling price (excluding any discounts provided by the manufacturer, distributor, wholesaler or traders). Market share analysis, assigned to each of the segments and regions are achieved through product utilization rate and average selling price.

Major manufacturers & their revenues, percentage splits, market shares, growth rates and breakdowns of the product markets are determined through secondary sources and verified through the primary sources.

All possible factors that influence the markets included in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. The market size for top-level markets and sub-segments is normalized, and the effect of inflation, economic downturns, and regulatory & policy changes or others factors are accounted for in the market forecast. This data is combined and added with detailed inputs and analysis from Vision Research Reports and presented in this report.

Market Breakdown and Data Triangulation

After complete market engineering with calculations for market statistics; market size estimations; market forecasting; market breakdown; and data triangulation. Extensive primary research was conducted to gather information and verify and validate the critical numbers arrived at. In the complete market engineering process, both top-down and bottom-up approaches were extensively used, along with several data triangulation methods, to perform market estimation and market forecasting for the overall market segments and sub-segments listed in this report.

Secondary Sources

Secondary Sources occupies approximately 25% of data sources, such as press releases, annual reports, Non-Profit organizations, industry associations, governmental agencies and customs data, and so on. This research study includes secondary sources; directories; databases such as Bloomberg Business, Wind Info, Hoovers, Factiva (Dow Jones & Company), TRADING ECONOMICS, and avention; Investing News Network; statista; Federal Reserve Economic Data; annual reports; investor presentations; and SEC filings of companies.

Primary Sources

 In the primary research process, various sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side include product manufacturers (and their competitors), opinion leaders, industry experts, research institutions, distributors, dealer and traders, as well as the raw materials suppliers and producers, etc.

The primary sources from the demand side include industry experts such as business leaders, marketing and sales directors, technology and innovation directors, supply chain executive, end users (product buyers), and related key executives from various key companies and organizations operating in the global market.

The study objectives of this report are:

  • To analyze and study the global market capacity, production, value, consumption, status (2017-2020) and forecast (2021-2028);
  • Focuses on the key manufacturers, to study the capacity, production, value, market share and development plans in future.
  • Comprehensive company profiles covering the product offerings, key financial information, recent developments, SWOT analysis, and strategies employed by the major market players
  • To define, describe and forecast the market by type, application and region.
  • To analyze the global and key regions market potential and advantage, opportunity and challenge, restraints and risks.
  • To identify significant trends and factors driving or inhibiting the market growth.
  • To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
  • To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
  • To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
  • To strategically profile the key players and comprehensively analyze their growth strategies.

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