Customer Experience Management Market (By Analytical Tools: EFM Software, Speech Analytics, Text Analytics, Web Analytics & Content Management; By Touch Point Type: Stores/Branches, Call Centers, Social Media Platform, Email, Mobile, Web Services; By Deployment: Cloud, On-premise; By End-use: BFSI, Retail, Healthcare, IT & Telecom, Manufacturing, Government, Energy & Utilities, Construction, Real Estate & Property Management, Service Business) - Global Industry Analysis, Size, Share, Growth, Trends, Revenue, Regional Outlook 20222030

Chapter 1.  Introduction

1.1.  Research Objective

1.2.  Scope of the Study

1.3.  Definition

Chapter 2.  Research Methodology

2.1.  Research Approach

2.2.  Data Sources

2.3.  Assumptions & Limitations

Chapter 3.  Executive Summary

3.1.  Market Snapshot

Chapter 4.  Market Variables and Scope

4.1.  Introduction

4.2.  Market Classification and Scope

4.3.  Industry Value Chain Analysis

4.3.1.    Raw Material Procurement Analysis

4.3.2.    Sales and Deployment Analysis

4.3.3.    Downstream Buyer Analysis

Chapter 5.  Market Dynamics Analysis and Trends

5.1.  Market Dynamics

5.1.1.    Market Drivers

5.1.2.    Market Restraints

5.1.3.    Market Opportunities

5.2.  Porter’s Five Forces Analysis

5.2.1.    Bargaining power of suppliers

5.2.2.    Bargaining power of buyers

5.2.3.    Threat of substitute

5.2.4.    Threat of new entrants

5.2.5.    Degree of competition

Chapter 6.  Competitive Landscape

6.1.1.    Company Market Share/Positioning Analysis

6.1.2.    Key Strategies Adopted by Players

6.1.3.    Vendor Landscape

6.1.3.1.        List of Suppliers

6.1.3.2.        List of Buyers

Chapter 7.  Global Customer Experience Management Market, By Analytical Tools

7.1.  Customer Experience Management Market, by Analytical Tools, 2021-2030

7.1.1.    EFM Software

7.1.1.1.        Market Revenue and Forecast (2019-2030)

7.1.2.    Speech Analytics

7.1.2.1.        Market Revenue and Forecast (2019-2030)

7.1.3.    Text Analytics

7.1.3.1.        Market Revenue and Forecast (2019-2030)

7.1.4.    Web Analytics & Content Management

7.1.4.1.        Market Revenue and Forecast (2019-2030)

Chapter 8.  Global Customer Experience Management Market, By Touch Point Type

8.1.  Customer Experience Management Market, by Touch Point Type, 2021-2030

8.1.1.    Stores/Branches

8.1.1.1.        Market Revenue and Forecast (2019-2030)

8.1.2.    Call Centers

8.1.2.1.        Market Revenue and Forecast (2019-2030)

8.1.3.    Social Media Platform

8.1.3.1.        Market Revenue and Forecast (2019-2030)

8.1.4.    Email

8.1.4.1.        Market Revenue and Forecast (2019-2030)

8.1.5.    Mobile

8.1.5.1.        Market Revenue and Forecast (2019-2030)

8.1.6.    Web Services

8.1.6.1.        Market Revenue and Forecast (2019-2030)

Chapter 9.  Global Customer Experience Management Market, By Deployment

9.1.  Customer Experience Management Market, by Deployment, 2021-2030

9.1.1.    Cloud

9.1.1.1.        Market Revenue and Forecast (2019-2030)

9.1.2.    On-premise

9.1.2.1.        Market Revenue and Forecast (2019-2030)

Chapter 10.      Global Customer Experience Management Market, By End-use

10.1.        Customer Experience Management Market, by End-use, 2021-2030

10.1.1.  BFSI

10.1.1.1.      Market Revenue and Forecast (2019-2030)

10.1.2.  Retail

10.1.2.1.      Market Revenue and Forecast (2019-2030)

10.1.3.  Healthcare

10.1.3.1.      Market Revenue and Forecast (2019-2030)

10.1.4.  IT & Telecom

10.1.4.1.      Market Revenue and Forecast (2019-2030)

10.1.5.  Manufacturing

10.1.5.1.      Market Revenue and Forecast (2019-2030)

10.1.6.  Government, Energy & Utilities

10.1.6.1.      Market Revenue and Forecast (2019-2030)

10.1.7.  Construction, Real Estate & Property Management

10.1.7.1.      Market Revenue and Forecast (2019-2030)

10.1.8.  Service Business

10.1.8.1.      Market Revenue and Forecast (2019-2030)

Chapter 11.      Global Customer Experience Management Market, Regional Estimates and Trend Forecast

11.1.        North America

11.1.1.  Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.1.2.  Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.1.3.  Market Revenue and Forecast, by Deployment (2019-2030)

11.1.4.  Market Revenue and Forecast, by End-use (2019-2030)

11.1.5.  U.S.

11.1.5.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.1.5.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.1.5.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.1.5.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.1.6.  Rest of North America

11.1.6.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.1.6.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.1.6.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.1.6.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.2.        Europe

11.2.1.  Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.2.2.  Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.2.3.  Market Revenue and Forecast, by Deployment (2019-2030)

11.2.4.  Market Revenue and Forecast, by End-use (2019-2030)

11.2.5.  UK

11.2.5.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.2.5.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.2.5.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.2.5.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.2.6.  Germany

11.2.6.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.2.6.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.2.6.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.2.6.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.2.7.  France

11.2.7.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.2.7.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.2.7.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.2.7.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.2.8.  Rest of Europe

11.2.8.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.2.8.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.2.8.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.2.8.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.3.        APAC

11.3.1.  Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.3.2.  Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.3.3.  Market Revenue and Forecast, by Deployment (2019-2030)

11.3.4.  Market Revenue and Forecast, by End-use (2019-2030)

11.3.5.  India

11.3.5.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.3.5.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.3.5.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.3.5.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.3.6.  China

11.3.6.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.3.6.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.3.6.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.3.6.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.3.7.  Japan

11.3.7.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.3.7.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.3.7.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.3.7.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.3.8.  Rest of APAC

11.3.8.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.3.8.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.3.8.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.3.8.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.4.        MEA

11.4.1.  Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.4.2.  Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.4.3.  Market Revenue and Forecast, by Deployment (2019-2030)

11.4.4.  Market Revenue and Forecast, by End-use (2019-2030)

11.4.5.  GCC

11.4.5.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.4.5.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.4.5.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.4.5.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.4.6.  North Africa

11.4.6.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.4.6.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.4.6.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.4.6.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.4.7.  South Africa

11.4.7.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.4.7.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.4.7.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.4.7.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.4.8.  Rest of MEA

11.4.8.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.4.8.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.4.8.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.4.8.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.5.        Latin America

11.5.1.  Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.5.2.  Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.5.3.  Market Revenue and Forecast, by Deployment (2019-2030)

11.5.4.  Market Revenue and Forecast, by End-use (2019-2030)

11.5.5.  Brazil

11.5.5.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.5.5.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.5.5.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.5.5.4.      Market Revenue and Forecast, by End-use (2019-2030)

11.5.6.  Rest of LATAM

11.5.6.1.      Market Revenue and Forecast, by Analytical Tools (2019-2030)

11.5.6.2.      Market Revenue and Forecast, by Touch Point Type (2019-2030)

11.5.6.3.      Market Revenue and Forecast, by Deployment (2019-2030)

11.5.6.4.      Market Revenue and Forecast, by End-use (2019-2030)

Chapter 12.  Company Profiles

12.1.              Adobe

12.1.1.  Company Overview

12.1.2.  Analytical Tools Offerings

12.1.3.  Financial Performance

12.1.4.  Recent Initiatives

12.2.              Avaya Inc.

12.2.1.  Company Overview

12.2.2.  Analytical Tools Offerings

12.2.3.  Financial Performance

12.2.4.  Recent Initiatives

12.3.              Clarabridge

12.3.1.  Company Overview

12.3.2.  Analytical Tools Offerings

12.3.3.  Financial Performance

12.3.4.  Recent Initiatives

12.4.              Freshworks Inc.

12.4.1.  Company Overview

12.4.2.  Analytical Tools Offerings

12.4.3.  Financial Performance

12.4.4.  Recent Initiatives

12.5.              Genesys

12.5.1.  Company Overview

12.5.2.  Analytical Tools Offerings

12.5.3.  Financial Performance

12.5.4.  Recent Initiatives

12.6.              Medallia Inc.

12.6.1.  Company Overview

12.6.2.  Analytical Tools Offerings

12.6.3.  Financial Performance

12.6.4.  Recent Initiatives

12.7.              International Business Machines Corporation

12.7.1.  Company Overview

12.7.2.  Analytical Tools Offerings

12.7.3.  Financial Performance

12.7.4.  Recent Initiatives

12.8.              Open Text Corporation

12.8.1.  Company Overview

12.8.2.  Analytical Tools Offerings

12.8.3.  Financial Performance

12.8.4.  Recent Initiatives

12.9.              Oracle

12.9.1.  Company Overview

12.9.2.  Analytical Tools Offerings

12.9.3.  Financial Performance

12.9.4.  Recent Initiatives

12.10.           Qualtrics

12.10.1.               Company Overview

12.10.2.               Analytical Tools Offerings

12.10.3.               Financial Performance

12.10.4.               Recent Initiatives

Chapter 13.  Research Methodology

13.1.              Primary Research

13.2.              Secondary Research

13.3.              Assumptions

Chapter 14.  Appendix

14.1.              About Us

Glossary of Terms