Healthcare Chatbots Market (By Component: Service, Software, Others; By Application: Symptoms Check, Appointment Scheduling and Monitoring, Medical and Drug Information Assistance, Others; By Deployment; By End-User) - Global Industry Analysis, Size, Share, Growth, Trends, Revenue, Regional Outlook and Forecast 2023-2032

The global healthcare chatbots market was surpassed at USD 232.26 million in 2022 and is expected to hit around USD 1,345.05 million by 2032, growing at a CAGR of 19.2% from 2023 to 2032.

Healthcare Chatbots Market Size 2023 to 2032

Key Pointers

  • The Software segment holds the largest share of the Global Healthcare Chatbots Market. Chatbot solution revenue. 
  • Based on Application, Symptoms check application accounted for the largest share of the market.
  • Based on Deployment, the Cloud-based Model sector occupied the biggest share as well as being the fastest expanding category over the forecast period.
  • Based on End-User, patients are the key consumers of healthcare chatbots, hence they dominate the end-user segment.
  • The North American market for healthcare chatbots generated more than 60.06% of revenue share in 2022 and is anticipated to grow at the fastest rate.

Report Scope of the Healthcare Chatbots Market

Report Coverage Details
Market Size in 2022 USD 232.26 million
Revenue Forecast by 2032 USD 1,345.05 million
Growth rate from 2023 to 2032 CAGR of 19.2%
Base Year 2022
Forecast Period 2023 to 2032
Regions Covered North America, Europe, Asia Pacific, Latin America, Middle East & Africa
Companies Covered Anboto, Sensely, Inc., HealthTap, Inc., Infermedica, Buoy Health, Inc., Ada Health GmbH, Babylon, Baidu, Inc., Woebot, GYANT.COM, Inc., PACT Care BV, Your.MD Ltd, Creative Virtual, Next IT Corp., CX Company, Inbenta Global, Synthetix Ltd.


A chatbot is an interactive application that uses AI and a set of rules to engage with humans via textual communication. It is a piece of software that is in charge of establishing communication between a person and artificial intelligence. Chatbots communicate with customers via text or audio output. Pre-calculated sentences in the form of texts are used to carry out the dialogue. These chatbots are either cloud-based or on-premise solutions that patients use to assess symptoms, locate clinics, and schedule appointments.

Furthermore, healthcare payers employ healthcare chatbots to develop a connection between the organization and potential clients. Healthcare chatbots are systems that help patients with their questions. This application makes use of cutting-edge technologies and aids in responding to small issues raised by patients. This concept has spared the clinical staff a massive period of time, employees can focus more carefully on their duties. There is indeed a surge in demand for such digital assistants in the healthcare field due to the automation of numerous workflows employing enhanced technologies.

Increasing demand for virtual health assistance is a critical factor driving market growth, as these are increasing constant advancements and technological developments in the industry, an increase in patient waiting time and a shortage of effective patient engagement, increasing usage of healthcare chatbots, rising demand for healthcare chatbots as a result of increased demand for virtual health assistance, and an increase in the number of collaborative efforts between key industry players and healthcare providers. Furthermore, increasing social networking platform-oriented chatbots and developing cloud-based models would generate new chances for the Healthcare Chatbots Market during the anticipated year.

Increasing internet access and smart device penetration are also important industry drivers. However, rising concerns about data privacy are among the major factors that will obstruct market growth, while a lack of experience in chatbot development, as well as a rising unawareness and misconceptions, will further impede the growth of the Healthcare Chatbots Market during the forecast period. Many healthcare firms have begun to use a range of digital marketing tactics as a result of recent breakthroughs in digital technology. Because phone and message services, that are a part of chatbots, were included in these plans, the Healthcare Chatbots Market is projected to expand rapidly.

Although medical chatbots are beneficial to the economy, their global market expansion is hampered by a number of challenges. The most critical consideration is user privacy. Some patients could be hesitant to give chatbots personal information. Another factor that has contributed to cyber-attacks is a lack of qualified healthcare-IT personnel. These factors are stifling the world market development of healthcare chatbots. However, issues like lack of experience, restricted engagement capabilities, and concerns about data privacy are limiting business growth.

Healthcare Chatbots Market Segmentations:

By Component By Application By Deployment By End-User




Symptoms Check

Appointment Scheduling and Monitoring

Medical and Drug Information Assistance


On-premise Model

Cloud-based Model

Healthcare payers

Healthcare providers



Frequently Asked Questions

The global healthcare chatbots market size was reached at USD 232.26 million in 2022 and it is projected to hit around USD 1,345.05 million by 2032.

The global healthcare chatbots market is growing at a compound annual growth rate (CAGR) of 19.2% from 2023 to 2032.

The North America region has accounted for the largest healthcare chatbots market share in 2022.

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