Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Healthcare CRM Market
5.1. COVID-19 Landscape: Healthcare CRM Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Healthcare CRM Market, By Product
8.1. Healthcare CRM Market, by Product, 2023-2032
8.1.1. Individual
8.1.1.1. Market Revenue and Forecast (2020-2032)
8.1.2. Referral
8.1.2.1. Market Revenue and Forecast (2020-2032)
8.1.3. Individual and referral
8.1.3.1. Market Revenue and Forecast (2020-2032)
Chapter 9. Global Healthcare CRM Market, By Application
9.1. Healthcare CRM Market, by Application, 2023-2032
9.1.1. Community Outreach
9.1.1.1. Market Revenue and Forecast (2020-2032)
9.1.2. Case Coordination
9.1.2.1. Market Revenue and Forecast (2020-2032)
9.1.3. Case management
9.1.3.1. Market Revenue and Forecast (2020-2032)
9.1.4. Relationship management
9.1.4.1. Market Revenue and Forecast (2020-2032)
Chapter 10. Global Healthcare CRM Market, By End-use
10.1. Healthcare CRM Market, by End-use, 2023-2032
10.1.1. Payers
10.1.1.1. Market Revenue and Forecast (2020-2032)
10.1.2. Providers
10.1.2.1. Market Revenue and Forecast (2020-2032)
10.1.3. Life Science Companies
10.1.3.1. Market Revenue and Forecast (2020-2032)
Chapter 11. Global Healthcare CRM Market, By Technology
11.1. Healthcare CRM Market, by Technology, 2023-2032
11.1.1. Cloud-Based
11.1.1.1. Market Revenue and Forecast (2020-2032)
11.1.2. Mobile
11.1.2.1. Market Revenue and Forecast (2020-2032)
11.1.3. Social
11.1.3.1. Market Revenue and Forecast (2020-2032)
11.1.4. Collaborative
11.1.4.1. Market Revenue and Forecast (2020-2032)
11.1.5. Predictive
11.1.5.1. Market Revenue and Forecast (2020-2032)
Chapter 12. Global Healthcare CRM Market, Regional Estimates and Trend Forecast
12.1. North America
12.1.1. Market Revenue and Forecast, by Product (2020-2032)
12.1.2. Market Revenue and Forecast, by Application (2020-2032)
12.1.3. Market Revenue and Forecast, by End-use (2020-2032)
12.1.4. Market Revenue and Forecast, by Technology (2020-2032)
12.1.5. U.S.
12.1.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.1.5.2. Market Revenue and Forecast, by Application (2020-2032)
12.1.5.3. Market Revenue and Forecast, by End-use (2020-2032)
12.1.5.4. Market Revenue and Forecast, by Technology (2020-2032)
12.1.6. Rest of North America
12.1.6.1. Market Revenue and Forecast, by Product (2020-2032)
12.1.6.2. Market Revenue and Forecast, by Application (2020-2032)
12.1.6.3. Market Revenue and Forecast, by End-use (2020-2032)
12.1.6.4. Market Revenue and Forecast, by Technology (2020-2032)
12.2. Europe
12.2.1. Market Revenue and Forecast, by Product (2020-2032)
12.2.2. Market Revenue and Forecast, by Application (2020-2032)
12.2.3. Market Revenue and Forecast, by End-use (2020-2032)
12.2.4. Market Revenue and Forecast, by Technology (2020-2032)
12.2.5. UK
12.2.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.2.5.2. Market Revenue and Forecast, by Application (2020-2032)
12.2.5.3. Market Revenue and Forecast, by End-use (2020-2032)
12.2.5.4. Market Revenue and Forecast, by Technology (2020-2032)
12.2.6. Germany
12.2.6.1. Market Revenue and Forecast, by Product (2020-2032)
12.2.6.2. Market Revenue and Forecast, by Application (2020-2032)
12.2.6.3. Market Revenue and Forecast, by End-use (2020-2032)
12.2.6.4. Market Revenue and Forecast, by Technology (2020-2032)
12.2.7. France
12.2.7.1. Market Revenue and Forecast, by Product (2020-2032)
12.2.7.2. Market Revenue and Forecast, by Application (2020-2032)
12.2.7.3. Market Revenue and Forecast, by End-use (2020-2032)
12.2.7.4. Market Revenue and Forecast, by Technology (2020-2032)
12.2.8. Rest of Europe
12.2.8.1. Market Revenue and Forecast, by Product (2020-2032)
12.2.8.2. Market Revenue and Forecast, by Application (2020-2032)
12.2.8.3. Market Revenue and Forecast, by End-use (2020-2032)
12.2.8.4. Market Revenue and Forecast, by Technology (2020-2032)
12.3. APAC
12.3.1. Market Revenue and Forecast, by Product (2020-2032)
12.3.2. Market Revenue and Forecast, by Application (2020-2032)
12.3.3. Market Revenue and Forecast, by End-use (2020-2032)
12.3.4. Market Revenue and Forecast, by Technology (2020-2032)
12.3.5. India
12.3.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.3.5.2. Market Revenue and Forecast, by Application (2020-2032)
12.3.5.3. Market Revenue and Forecast, by End-use (2020-2032)
12.3.5.4. Market Revenue and Forecast, by Technology (2020-2032)
12.3.6. China
12.3.6.1. Market Revenue and Forecast, by Product (2020-2032)
12.3.6.2. Market Revenue and Forecast, by Application (2020-2032)
12.3.6.3. Market Revenue and Forecast, by End-use (2020-2032)
12.3.6.4. Market Revenue and Forecast, by Technology (2020-2032)
12.3.7. Japan
12.3.7.1. Market Revenue and Forecast, by Product (2020-2032)
12.3.7.2. Market Revenue and Forecast, by Application (2020-2032)
12.3.7.3. Market Revenue and Forecast, by End-use (2020-2032)
12.3.7.4. Market Revenue and Forecast, by Technology (2020-2032)
12.3.8. Rest of APAC
12.3.8.1. Market Revenue and Forecast, by Product (2020-2032)
12.3.8.2. Market Revenue and Forecast, by Application (2020-2032)
12.3.8.3. Market Revenue and Forecast, by End-use (2020-2032)
12.3.8.4. Market Revenue and Forecast, by Technology (2020-2032)
12.4. MEA
12.4.1. Market Revenue and Forecast, by Product (2020-2032)
12.4.2. Market Revenue and Forecast, by Application (2020-2032)
12.4.3. Market Revenue and Forecast, by End-use (2020-2032)
12.4.4. Market Revenue and Forecast, by Technology (2020-2032)
12.4.5. GCC
12.4.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.4.5.2. Market Revenue and Forecast, by Application (2020-2032)
12.4.5.3. Market Revenue and Forecast, by End-use (2020-2032)
12.4.5.4. Market Revenue and Forecast, by Technology (2020-2032)
12.4.6. North Africa
12.4.6.1. Market Revenue and Forecast, by Product (2020-2032)
12.4.6.2. Market Revenue and Forecast, by Application (2020-2032)
12.4.6.3. Market Revenue and Forecast, by End-use (2020-2032)
12.4.6.4. Market Revenue and Forecast, by Technology (2020-2032)
12.4.7. South Africa
12.4.7.1. Market Revenue and Forecast, by Product (2020-2032)
12.4.7.2. Market Revenue and Forecast, by Application (2020-2032)
12.4.7.3. Market Revenue and Forecast, by End-use (2020-2032)
12.4.7.4. Market Revenue and Forecast, by Technology (2020-2032)
12.4.8. Rest of MEA
12.4.8.1. Market Revenue and Forecast, by Product (2020-2032)
12.4.8.2. Market Revenue and Forecast, by Application (2020-2032)
12.4.8.3. Market Revenue and Forecast, by End-use (2020-2032)
12.4.8.4. Market Revenue and Forecast, by Technology (2020-2032)
12.5. Latin America
12.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.5.2. Market Revenue and Forecast, by Application (2020-2032)
12.5.3. Market Revenue and Forecast, by End-use (2020-2032)
12.5.4. Market Revenue and Forecast, by Technology (2020-2032)
12.5.5. Brazil
12.5.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.5.5.2. Market Revenue and Forecast, by Application (2020-2032)
12.5.5.3. Market Revenue and Forecast, by End-use (2020-2032)
12.5.5.4. Market Revenue and Forecast, by Technology (2020-2032)
12.5.6. Rest of LATAM
12.5.6.1. Market Revenue and Forecast, by Product (2020-2032)
12.5.6.2. Market Revenue and Forecast, by Application (2020-2032)
12.5.6.3. Market Revenue and Forecast, by End-use (2020-2032)
12.5.6.4. Market Revenue and Forecast, by Technology (2020-2032)
Chapter 13. Company Profiles
13.1. IBM
13.1.1. Company Overview
13.1.2. Product Offerings
13.1.3. Financial Performance
13.1.4. Recent Initiatives
13.2. salesforce.com
13.2.1. Company Overview
13.2.2. Product Offerings
13.2.3. Financial Performance
13.2.4. Recent Initiatives
13.3. Siemens Healthineers
13.3.1. Company Overview
13.3.2. Product Offerings
13.3.3. Financial Performance
13.3.4. Recent Initiatives
13.4. SAP
13.4.1. Company Overview
13.4.2. Product Offerings
13.4.3. Financial Performance
13.4.4. Recent Initiatives
13.5. Accenture
13.5.1. Company Overview
13.5.2. Product Offerings
13.5.3. Financial Performance
13.5.4. Recent Initiatives
13.6. Oracle
13.6.1. Company Overview
13.6.2. Product Offerings
13.6.3. Financial Performance
13.6.4. Recent Initiatives
13.7. Microsoft
13.7.1. Company Overview
13.7.2. Product Offerings
13.7.3. Financial Performance
13.7.4. Recent Initiatives
13.8. Amdocs Ltd.
13.8.1. Company Overview
13.8.2. Product Offerings
13.8.3. Financial Performance
13.8.4. Recent Initiatives
13.9. Anthelio Healthcare Solutions
13.9.1. Company Overview
13.9.2. Product Offerings
13.9.3. Financial Performance
13.9.4. Recent Initiatives
13.10. AllScripts Healthcare Solutions Inc.
13.10.1. Company Overview
13.10.2. Product Offerings
13.10.3. Financial Performance
13.10.4. Recent Initiatives
Chapter 14. Research Methodology
14.1. Primary Research
14.2. Secondary Research
14.3. Assumptions
Chapter 15. Appendix
15.1. About Us
15.2. Glossary of Terms