Unified Communications Market Size, Trends, Share, Growth | Report 2023-2032
The global unified communications market was estimated at USD 113.5 billion in 2022 and it is expected to surpass around USD 565.96 billion by 2032, poised to grow at a CAGR of 17.43% from 2023 to 2032.
Key Pointers
| Report Coverage | Details |
| Market Size in 2022 | USD 113.5 billion |
| Revenue Forecast by 2032 | USD 565.96 billion |
| Growth rate from 2023 to 2032 | CAGR of 17.43% |
| Base Year | 2022 |
| Forecast Period | 2023 to 2032 |
| Regions Covered | North America, Europe, Asia Pacific, Latin America, Middle East & Africa |
| Companies Covered | Alcatel-Lucent Enterprise; Avaya Inc.; Cisco Systems Inc.; Microsoft Corporation; Mitel Network Corporation; NEC Corporation; Poly (Platonics Inc.); Unify (Atos SE); Verizon Communications Inc.; Tata Communications; IBM Corporation |
Organizations have started transitioning to Unified Communications (UC) solutions to increase revenues; lower operating expenses, and maintain customer relationships. UC improves decision-making by incorporating various communication instruments such as multimodal communication into a single platform. Thus, unified communications solutions promote cross-functional communication activities and generate positive results. The rising trends of Bring Your Own Device (BYOD) coupled with an upsurge in the mobile workforce and the provision of a hybrid workplace model are foreseen to thoroughly affect the global market growth during the forecast period. Smart appliances replace the traditional work culture using desktops, PC, and computers as primary means of business communications. Mobile devices that support UC allow employees to stay connected from anywhere at any time. Hence, employees must expand beyond a single desktop workstation and work remotely, assuring high productivity.
Unified communication is a domain that has been developing for over a decade. The technology introduces integrated communications devices that enable institutions to achieve multiple benefits, such as streamlining business processes, lowering communications' overall cost, and enabling room for collaboration. Organizations specializing in UC services accentuate simplifying their solutions, which makes the services easier to manage, deploy and purchase. There has been an improved focus on utilizing past user experience as a crucial tool for designing new solutions and improving existing ones, which would lead to the overall growth of the market in the forecast period.
Furthermore, business communications are increasing, and organizations are looking for methods to manage complexity, control costs, and improve overall productivity. This has led to the increasing adoption of UC solutions, primarily delivered in a cloud-based or hosted Unified Communications as a Service (UCaaS) model. Organizations are redefining their business models to gain flexibility, productivity, and agility.
Additionally, incorporating real-time data, video communications, and telephony systems become critical to business activities in the ever-changing business environment. Thus, associations adopt these UC solutions to enhance communications and collaborations internally with remote staff and externally with clients and suppliers.
The highly infectious nature of COVID-19 and the increasing number of cases has led enterprises to temporarily stop their on-premise operations and suggest work-from-home facilities to their employees. This has enabled SMEs and large enterprises to leverage unified communications technology and assure seamless communication among team members and co-working teams.
The COVID-19 outbreak has also encouraged associations such as healthcare providers, educational institutes, and government agencies to adopt vital business communications tools, which is anticipated to cause a paradigm shift in communication processes in the future.
Unified Communications Market Segmentations:
| By Product | By Solution | By Organization-size | By Application |
|
Hosted On-premise |
Instant & Unified Messaging Audio & Video Conferencing IP Telephony Others |
SMEs Large Enterprises |
Enterprises Education Government Healthcare Others |
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Unified Communications Market
5.1. COVID-19 Landscape: Unified Communications Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Unified Communications Market, By Product
8.1. Unified Communications Market, by Product, 2023-2032
8.1.1. Hosted
8.1.1.1. Market Revenue and Forecast (2020-2032)
8.1.2. On-premise
8.1.2.1. Market Revenue and Forecast (2020-2032)
Chapter 9. Global Unified Communications Market, By Solution
9.1. Unified Communications Market, by Solution, 2023-2032
9.1.1. Instant & Unified Messaging
9.1.1.1. Market Revenue and Forecast (2020-2032)
9.1.2. Audio & Video Conferencing
9.1.2.1. Market Revenue and Forecast (2020-2032)
9.1.3. IP Telephony
9.1.3.1. Market Revenue and Forecast (2020-2032)
9.1.4. Others
9.1.4.1. Market Revenue and Forecast (2020-2032)
Chapter 10. Global Unified Communications Market, By Organization-size
10.1. Unified Communications Market, by Organization-size, 2023-2032
10.1.1. SMEs
10.1.1.1. Market Revenue and Forecast (2020-2032)
10.1.2. Large Enterprises
10.1.2.1. Market Revenue and Forecast (2020-2032)
Chapter 11. Global Unified Communications Market, By Application
11.1. Unified Communications Market, by Application, 2023-2032
11.1.1. Enterprises
11.1.1.1. Market Revenue and Forecast (2020-2032)
11.1.2. Education
11.1.2.1. Market Revenue and Forecast (2020-2032)
11.1.3. Government
11.1.3.1. Market Revenue and Forecast (2020-2032)
11.1.4. Healthcare
11.1.4.1. Market Revenue and Forecast (2020-2032)
11.1.5. Others
11.1.5.1. Market Revenue and Forecast (2020-2032)
Chapter 12. Global Unified Communications Market, Regional Estimates and Trend Forecast
12.1. North America
12.1.1. Market Revenue and Forecast, by Product (2020-2032)
12.1.2. Market Revenue and Forecast, by Solution (2020-2032)
12.1.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.1.4. Market Revenue and Forecast, by Application (2020-2032)
12.1.5. U.S.
12.1.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.1.5.2. Market Revenue and Forecast, by Solution (2020-2032)
12.1.5.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.1.5.4. Market Revenue and Forecast, by Application (2020-2032)
12.1.6. Rest of North America
12.1.6.1. Market Revenue and Forecast, by Product (2020-2032)
12.1.6.2. Market Revenue and Forecast, by Solution (2020-2032)
12.1.6.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.1.6.4. Market Revenue and Forecast, by Application (2020-2032)
12.2. Europe
12.2.1. Market Revenue and Forecast, by Product (2020-2032)
12.2.2. Market Revenue and Forecast, by Solution (2020-2032)
12.2.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.2.4. Market Revenue and Forecast, by Application (2020-2032)
12.2.5. UK
12.2.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.2.5.2. Market Revenue and Forecast, by Solution (2020-2032)
12.2.5.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.2.5.4. Market Revenue and Forecast, by Application (2020-2032)
12.2.6. Germany
12.2.6.1. Market Revenue and Forecast, by Product (2020-2032)
12.2.6.2. Market Revenue and Forecast, by Solution (2020-2032)
12.2.6.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.2.6.4. Market Revenue and Forecast, by Application (2020-2032)
12.2.7. France
12.2.7.1. Market Revenue and Forecast, by Product (2020-2032)
12.2.7.2. Market Revenue and Forecast, by Solution (2020-2032)
12.2.7.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.2.7.4. Market Revenue and Forecast, by Application (2020-2032)
12.2.8. Rest of Europe
12.2.8.1. Market Revenue and Forecast, by Product (2020-2032)
12.2.8.2. Market Revenue and Forecast, by Solution (2020-2032)
12.2.8.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.2.8.4. Market Revenue and Forecast, by Application (2020-2032)
12.3. APAC
12.3.1. Market Revenue and Forecast, by Product (2020-2032)
12.3.2. Market Revenue and Forecast, by Solution (2020-2032)
12.3.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.3.4. Market Revenue and Forecast, by Application (2020-2032)
12.3.5. India
12.3.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.3.5.2. Market Revenue and Forecast, by Solution (2020-2032)
12.3.5.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.3.5.4. Market Revenue and Forecast, by Application (2020-2032)
12.3.6. China
12.3.6.1. Market Revenue and Forecast, by Product (2020-2032)
12.3.6.2. Market Revenue and Forecast, by Solution (2020-2032)
12.3.6.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.3.6.4. Market Revenue and Forecast, by Application (2020-2032)
12.3.7. Japan
12.3.7.1. Market Revenue and Forecast, by Product (2020-2032)
12.3.7.2. Market Revenue and Forecast, by Solution (2020-2032)
12.3.7.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.3.7.4. Market Revenue and Forecast, by Application (2020-2032)
12.3.8. Rest of APAC
12.3.8.1. Market Revenue and Forecast, by Product (2020-2032)
12.3.8.2. Market Revenue and Forecast, by Solution (2020-2032)
12.3.8.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.3.8.4. Market Revenue and Forecast, by Application (2020-2032)
12.4. MEA
12.4.1. Market Revenue and Forecast, by Product (2020-2032)
12.4.2. Market Revenue and Forecast, by Solution (2020-2032)
12.4.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.4.4. Market Revenue and Forecast, by Application (2020-2032)
12.4.5. GCC
12.4.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.4.5.2. Market Revenue and Forecast, by Solution (2020-2032)
12.4.5.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.4.5.4. Market Revenue and Forecast, by Application (2020-2032)
12.4.6. North Africa
12.4.6.1. Market Revenue and Forecast, by Product (2020-2032)
12.4.6.2. Market Revenue and Forecast, by Solution (2020-2032)
12.4.6.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.4.6.4. Market Revenue and Forecast, by Application (2020-2032)
12.4.7. South Africa
12.4.7.1. Market Revenue and Forecast, by Product (2020-2032)
12.4.7.2. Market Revenue and Forecast, by Solution (2020-2032)
12.4.7.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.4.7.4. Market Revenue and Forecast, by Application (2020-2032)
12.4.8. Rest of MEA
12.4.8.1. Market Revenue and Forecast, by Product (2020-2032)
12.4.8.2. Market Revenue and Forecast, by Solution (2020-2032)
12.4.8.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.4.8.4. Market Revenue and Forecast, by Application (2020-2032)
12.5. Latin America
12.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.5.2. Market Revenue and Forecast, by Solution (2020-2032)
12.5.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.5.4. Market Revenue and Forecast, by Application (2020-2032)
12.5.5. Brazil
12.5.5.1. Market Revenue and Forecast, by Product (2020-2032)
12.5.5.2. Market Revenue and Forecast, by Solution (2020-2032)
12.5.5.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.5.5.4. Market Revenue and Forecast, by Application (2020-2032)
12.5.6. Rest of LATAM
12.5.6.1. Market Revenue and Forecast, by Product (2020-2032)
12.5.6.2. Market Revenue and Forecast, by Solution (2020-2032)
12.5.6.3. Market Revenue and Forecast, by Organization-size (2020-2032)
12.5.6.4. Market Revenue and Forecast, by Application (2020-2032)
Chapter 13. Company Profiles
13.1. Alcatel-Lucent Enterprise
13.1.1. Company Overview
13.1.2. Product Offerings
13.1.3. Financial Performance
13.1.4. Recent Initiatives
13.2. Avaya Inc.
13.2.1. Company Overview
13.2.2. Product Offerings
13.2.3. Financial Performance
13.2.4. Recent Initiatives
13.3. Cisco Systems Inc.
13.3.1. Company Overview
13.3.2. Product Offerings
13.3.3. Financial Performance
13.3.4. Recent Initiatives
13.4. Microsoft Corporation
13.4.1. Company Overview
13.4.2. Product Offerings
13.4.3. Financial Performance
13.4.4. Recent Initiatives
13.5. Mitel Network Corporation
13.5.1. Company Overview
13.5.2. Product Offerings
13.5.3. Financial Performance
13.5.4. Recent Initiatives
13.6. NEC Corporation
13.6.1. Company Overview
13.6.2. Product Offerings
13.6.3. Financial Performance
13.6.4. Recent Initiatives
13.7. Poly (Platonics Inc.)
13.7.1. Company Overview
13.7.2. Product Offerings
13.7.3. Financial Performance
13.7.4. Recent Initiatives
13.8. Unify (Atos SE)
13.8.1. Company Overview
13.8.2. Product Offerings
13.8.3. Financial Performance
13.8.4. Recent Initiatives
13.9. Verizon Communications Inc.
13.9.1. Company Overview
13.9.2. Product Offerings
13.9.3. Financial Performance
13.9.4. Recent Initiatives
13.10. Tata Communications
13.10.1. Company Overview
13.10.2. Product Offerings
13.10.3. Financial Performance
13.10.4. Recent Initiatives
Chapter 14. Research Methodology
14.1. Primary Research
14.2. Secondary Research
14.3. Assumptions
Chapter 15. Appendix
15.1. About Us
15.2. Glossary of Terms
Cross-segment Market Size and Analysis for
Mentioned Segments
Additional Company Profiles (Upto 5 With No Cost)
Additional Countries (Apart From Mentioned Countries)
Country/Region-specific Report
Go To Market Strategy
Region Specific Market DynamicsRegion Level Market Share Import Export AnalysisProduction AnalysisOthers